Stakeholder Engagement
Nanya conducts materiality analysis annually, and the results of the analysis allow us to understand the sustainability topics concerning our stakeholders. The organization responsible for sustainable development reports the stakeholder communication to the Board of Directors once a year. The stakeholder communication in 2021 was reported to the Board of Directors on May 26, 2022. The relevant content is as follows:
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Employees
Nanya regards our employees' happiness as our responsibility, so we collaborate with our employees to implement the vision of healthy and happy workplace through comprehensive salaries and benefits, training and development, and a two-way communication system.
- 72 % Employee opinion survey average approval rate
- 84.5 % Internal employee substitution rate for job openings continued
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Communication method
- Internal announcements
- Meetings: Convene regular meetings, such as all-hands meetings (every half year)/executive meetings (quarterly)/production line operator meetings (quarterly)/various training and education courses
- Two-way communication platforms: Living garden, NTC newsletter, and feedback
- Electronic questionnaires: Course satisfaction, activity satisfaction, and Employee Engagement Survey
- Communication meetings with union representatives: Discussions on labor and management issues
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Communication frequency
- Immediate
- All-hands meetings are held twice a year; executive meetings and production line operator meetings are held quarterly.
- Other meetings are held whenever necessary.
- Two-way communication platforms: Electronic newsletters are sent every two months, and feedback is replied within five days.
- Communication meetings with union representatives are to be held, if needed.
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Topic of concern
- Talent Retention and Employee Care
- Employee development
- Economic performance
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2021 outcome of communication
- The meetings were held online due to the pandemic in 2021 and read by all attendees 2 times
- Four executive meetings were held. Two meetings were split online due to the pandemic
- The 4 production line operator meetings that were scheduled was reduced to 2 meetings due to the pandemic
- A total of three NTC newsletters were sent.
- One in-person communication meeting with union representatives was held, and a diversity of channels were used for communication.
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Shareholders
Nanya has set up a dedicated unit for investor relations. Through providing transparent information on corporate operation and management strategies and financial policies to our investors, we achieve the goal of increasing the value of our shareholders' investment.
- 52 Visits Irregular institutional investor visits on site or via phone
- 4 Conferences Online institutional investor conferences
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Communication method
Regular shareholders
- A shareholders' meeting is held annually
- The annual report is disclosed according to regulations each year
- Shareholders are able to contact the Company via phone or e-mail
Institutional shareholders
- Institutional investor conferences and global conference calls are held quarterly.
- Participation in domestic and overseas seminars held by investment institutions
- Participation in investor forums held by brokers irregularly
- Institutional investor visits on site or via phone
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Communication frequency
Regular shareholders
- Market Observation Post System - Updated from time to time
- Shareholders' meeting - at least once a year
Institutional shareholders
- Institutional investor conferences -- held once every quarter
- Participation in forums or seminars twice every quarter
- Irregular institutional investor visits via phone or on site
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Topic of concern
- Economic performance
- Green Products
- Business Integrity
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2021 outcome of communication
- Updated information on the Market Observation Post System (MOPS): over 300 items
- Held 1 annual general meeting
- Held four online institutional investor conferences
- Participated in 28 forums and seminars
- A total of 52 irregular institutional investor visits on site or via phone
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Customers
Customers are the best operational strategic partners of Nanya. Through joint efforts to create new thinking and technologies, we are able to grasp application trends of the industry and enhance the value of our products.
- 1,036 Cases Customer platform parameter measurement service
- 93 Sessions Customer technical exchanges and courses
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Communication method
- technical support services
- Customer meetings and distributor meetings
- Regular technical support
- Annual customer satisfaction survey
- Customer training and education
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Communication frequency
- Immediate
- Once in one or two months per customer
- Once in one or three months per customer
- Once a year
- Immediate
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Topic of concern
- Sustainable Supplier Management
- Human Rights
- R&D and Innovation
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2021 outcome of communication
- Completed 1,036 cases of customer platform parameter measurement service
- Completed 93 sessions of customer technical exchanges and courses
- Completed customer satisfaction survey with 100% coverage of customers, and the score of satisfaction reached 93.8 points
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Suppliers
Suppliers form a significant link in the product production of Nanya. Through mutual trust partnership and a supplier management system, Nanya works with suppliers to build a sustainable value chain.
- 100 % Critical suppliers complete SAQ
- 100 % High risk suppliers complete deficiency improvement
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Communication method
- Real-time supplier information platform
- Regular face-to-face review reports or meetings
- Supplier surveys, audits, and consultation are held in January, April, July, and October each year.
- Annual evaluation of suppliers' stability of delivery and product quality
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Communication frequency
- In addition to the regular audits in January, April, July, and October each year, irregular communication is conducted when necessary.
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Topic of concern
- Green factory
- Occupational Health and Safety
- R&D and Innovation
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2021 outcome of communication
- In regards to delivery and stock management, regular and irregular review meetings were held every month - 80 key material suppliers. 215 non-critical material suppliers
- Collected 295 SAQ questionnaires with 100% response rate
- Audited 20 suppliers with high risk, and the improvement rate reached 100%
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Government
Nanya continuously pays close attention to the up-to-date regulations of the government. In the face of the government's legal and regulatory requirements, we expect ourselves to exceed the statutory standards and actively respond to the policies proposed by the government.
- 4 Recognitions Sustainable recognitions from government
- 5 Visits Corporate visit from government
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Communication method
- Documents
- Legal and regulatory briefings
- Financial reports
- Submit related reports or responses as required by the competent authorities and regulations
- Communicate with the competent authorities through the industrial park, computer associations, etc.
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Communication frequency
- Submit reports to the competent authorities as required, basically around once per month
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Topic of concern
- Climate change
- Business Integrity
- Employee development
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2021 outcome of communication
- Periodically submitted related reports or responses in accordance with regulations of the government
- Actively responded to the policies proposed by the government and made recommendations through associations.
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Society
Nanya expects itself to gain a firm foothold in business operation while it also actively engages in cultivating local connections, which will be integrated into local community reconstruction. This is an important subject when Nanya is considering its social responsibility
- 17,404 Participants People consumed fair-trade coffee
- 8 Organizations Charity organizations are donated
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Communication method
- Talent cultivation: Conform with the education system and cultivate outstanding semiconductor talent.
- Environmental protection: Connect different types of NPOs and promote environmental protection ideals. For example, promoting the Earth Hour Event, doing one thing for the Tamsui River, and cleaning the beach
- Humanistic care: Improve social welfare by working with local art and charity groups
- Good neighbor: Participate in public affairs in the neighborhood communities and build a harmonious and mutually beneficial living sphere.
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Communication frequency
- On average, monthly participation in various social engagement and activities
- Communicate and assist when necessary
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Topic of concern
- Business Integrity
- Occupational Health and Safety
- Talent Retention and Employee Care
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2021 outcome of communication
- Held 44 campus activities and seminars with industry experts with a total of 2,964 participants
- Many charity events were suspended due to the pandemic, and a screening station was set up to provide employees and partners with convenient services, strengthening the Company's safety and health. There were a total of 5,552 participants during the period
- Donated to 8 charity organizations
- A total of 17,404 people consumed fair-trade coffee
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Media
The media is an important channel for the Nanya's external communication, so we have a spokesperson and an agent system and set up a dedicated unit for public relations. Multiple communication channels and consistency in conveying the corporate messages to the media allow the media professionals who care about the Company to understand the latest information.
- 35 Press Press releases
- 4 Conferences Press conferences
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Communication method
- Press releases
- Quarterly press conferences
- NTC's official website
- Interviews with the spokesperson
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Communication frequency
- About once per month
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Topic of concern
- Business Integrity
- Economic performance
- Climate change
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2021 outcome of communication
- 35 press releases
- Held 4 press conferences
- Updated the official website from time to time
Stakeholder Contacts
Contact UsMateriality Analysis
We follow the GRI Standards to establish a systematic materiality analysis method. Through a three-stage process, i.e., identification and selection, deciding priority, and confirmation and review, we identify our own material sustainability topics, and set long-term sustainability goals in response to these topics.
STEP01 Identification and selection
Identification of 7 major categories of stakeholders
We adopted the AA 1000 Stakeholder Engagement Standard (SES), and held the CSR consultation meetings to identify seven major categories of stakeholders, including: employees, shareholders, customers, suppliers, the government, communities, and the media. In addition, we gathered and analyzed the concerned issues and identified the communication channels to include the stakeholders' concerns into the daily work and annual plans of our corporate social responsibility.
Selection of 20 ESG topics
To display the complete sustainability context, we gathered 20 ESG topics through various channels, including: communication processes of stakeholders, international guidelines/regulations/trends (GRI Standards, SBSC, SDGs), industry-specific topics (RBA, SASB), sustainable investment evaluations (DJSI, CDP, MSCI Sustainability Indexes, FTSE4GOOD Emerging Index), and internal goals of organizations.
STEP02 Deciding priority
Distribution of 775 questionnaires to investigate level of concern
In addition to the interactions with stakeholders through daily operation, before publishing the report, we conducted questionnaires among the identified seven major categories of stakeholders. At last, we collected a total of 775 valid questionnaires, analyzing the topics concerning each category of stakeholders.
Collection of 27 questionnaires to weigh impact on operations
While information was being disclosed, the impact of each ESG topic on the organizational operation should be considered. We incorporated five major factors, including revenue, customer satisfaction, cohesion of employees, brand image, and cost, into our consideration, and asked our management team and employees to help evaluate the impact that each topic might have on the operation. At last, we collected a total of 27 questionnaires and analyzed the key topics under different operational factors.
STEP03 Confirmation and review
Confirmation of 15 material themes
Based on the analysis results in the Stage 2, we understood the distribution of sustainability topics in the materiality matrix. Our management team discussed these topics and finally decided 15 material topics, completing the Nanya materiality matrix of 2021. The following procedure was to further decide the boundary of information disclosure and the planning of management policies.
Corresponding to 18 GRI topics
2 specific topics of Nanya
According to the 15 material topics, our employees internally decided the stages that each topic might have significant impact on within the Nanya's value chain. These 15 material topics corresponded to the 18 topics in the GRI Standards and two specific topics belonging to Nanya, making a total of 20 main themes to be the basis for report compilation.