Stakeholder Engagement
Nanya conducts materiality analysis annually, and the results of the analysis allow us to understand the sustainability topics concerning our stakeholders. The organization responsible for sustainable development reports the stakeholder communication to the Board of Directors once a year. The stakeholder communication in 2020 was reported to the Board of Directors on June 24, 2021. The relevant content is as follows:
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Employees
Communication method
- Internal announcements
- Meetings: Convene regular meetings, such as all-hands meetings/executive meetings/production line operator meetings/various training and education courses
- Two-way communication platforms: Living garden, Nanya newsletter, and feedback
- Electronic questionnaires: Course satisfaction, activity satisfaction, and Employee Engagement Survey
- Communication meetings with union representatives: Discussions on labor and management issues
Frequency
- Publish announcement when needed.
- All-hands meetings are held twice a year; executive meetings and production line operator meetings are held quarterly.
- Other meetings are held whenever necessary.
- Two-way communication platforms: Electronic newsletters are sent every two months, and feedback is replied within five days.
- Communication meetings with union representatives are hold when needed.
Topic of concern
2020 Communication Performance
- Two all-hands meetings were held.
- Four executive meetings were held.
- Four production line operator meetings were held.
- A total of three Nanya newsletters were sent.
- One in-person communication meeting with union representatives was held, and a diversity of channels were used for communication.
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Shareholders
Communication method
Regular shareholders
- A shareholders' meeting is held annually.
- An annual financial report is published pursuant to regulations, and is distributed at the shareholders' meeting.
- Shareholders are able to inquire via phone or e-mail.
Institutional shareholders
- Institutional investor conferences and global conference calls are held quarterly.
- Participation in domestic and overseas seminars held by investment institutions
- Participation in investor forums held by brokers irregularly
- Institutional investor visits on site or via phone
Frequency
Regular shareholders
- Market Observation Post System (MOPS) - information is updated from time to time
- Shareholders' meeting - at least once a year
Institutional shareholders
- Institutional investor conferences - held once every quarter
- Participation in forums or seminars at least twice every quarter
- Irregular institutional investor visits via phone or on site
Topic of concern
2020 Communication Performance
- Updated information on the MOPS: over 300 items
- Held one shareholders' meeting
- Held four online institutional investor conferences
- Participated in 15 forums and seminars
- A total of 123 irregular institutional investor visits on site or via phone
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Customers
Communication method
- Technical support services
- Customer meetings and distributor meetings
- Regular technical support
- Annual customer satisfaction survey
- Customer training and education
Frequency
- As per customers' request
- Once in one or two months per customer
- Once in one or three months per customer
- Once a year
- As per customers' request
Topic of concern
2020 Communication Performance
- Completed 955 cases of customer platform parameter measurement service
- Completed 91 sessions of customer technical exchanges and courses
- Completed customer satisfaction survey with 100% coverage of customers, and the score of satisfaction reached 93.7 points
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Suppliers
Communication method
- Real-time supplier information platform
- Regular face-to-face review reports or meetings
- Supplier surveys, audits, and consultation are held in January, April, July, and October each year.
- Annual evaluation of suppliers' stability of delivery and product quality
Frequency
- In addition to the regular audits in January, April, July, and October each year, irregular communication is conducted when necessary.
Topic of concern
2020 Communication Performance
- In regards to delivery and stock management, regular and irregular review meetings were held every month - 82 key material suppliers. 248 non-critical material suppliers
- Collected 304 SAQ questionnaires with 100% response rate
- Audited 20 suppliers with high risk, and the improvement rate reached 100%
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Government
Communication method
- Documents
- Legal and regulatory briefings
- Financial reports
- Submit related reports or responses as required by the competent authorities and regulations
- Communicate with the competent authorities through the industrial park, computer associations, etc.
Frequency
- Submit reports to the competent authorities as required, basically around once per month
Topic of concern
2020 Communication Performance
- Periodically submitted related reports or responses in accordance with regulations of the government.
- Actively responded to the policies proposed by the government and made recommendations through associations.
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Society
Communication method
- Talent cultivation: Conform with the education system and cultivate outstanding semiconductor talent.
- Environmental protection: Connect different types of NPOs and promote environmental protection ideals. For example, promoting the Earth Hour Event, doing one thing for the Tamsui River, and cleaning the beach
- Humanistic care: Improve social welfare by working with local art and charity groups
- Good neighbor: Participate in public affairs in the neighborhood communities and build a harmonious and mutually beneficial living sphere.
Frequency
- On average, monthly participation in various social engagement and activities
- Communicate and assist when necessary
Topic of concern
2020 Communication Performance
- Held 51 campus activities and seminars with industry experts with a total of 3,060 participants
- A total of 170 employees participated in environmental conservation activities, clearing 1,763 kilograms of garbage, 41 kilograms of exotic species of plants, and 3,361 pieces of disposable garbage.
- Subsidized five public interest groups, and purchased 336 kilograms of fair trade coffee
- Invested approximately NT$1,350,000 in manpower, material resources, and sponsorship
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Media
Communication method
- Press releases
- Quarterly press conferences
- Nanya’s official website
- Interviews with the spokesperson
Frequency
- At least once per month
Topic of concern
2020 Communication Performance
- 27 press releases
- Held four press conferences
- Updated the official website from time to time
Stakeholder Contacts
Contact UsMateriality Analysis
We follow the GRI Standards to establish a systematic materiality analysis method. Through a three-stage process, i.e., identification and selection, deciding priority, and confirmation and review, we identify our own material sustainability topics, and set long-term sustainability goals in response to these topics.
1. Identification and Selection
Identification of 7 major categories of stakeholders
We adopted the AA 1000 Stakeholder Engagement Standard (SES), and held the CSR consultation meetings to identify seven major categories of stakeholders, including: employees, shareholders, customers, suppliers, the government, society, and the media. In addition, we gathered and analyzed the concerned issues and identified the communication channels to include the stakeholders' concerns into the daily work and annual plans of our corporate social responsibility.
Selection of 20 sustainability topics
To display the complete sustainability context, we gathered 20 sustainability topics through various channels, including: communication processes of stakeholders, international guidelines/regulations/trends (GRI Standards, SBSC, SDGs), industry-specific topics (RBA, SASB), sustainable investment evaluations (DJSI, CDP, MSCI Sustainability Indexes, FTSE4GOOD Emerging Index), and internal goals of organizations.
2. Deciding Priority
Distribution of 660 questionnaires to investigate level of concern
In addition to the interactions with stakeholders through daily operation, before publishing the report, we conducted questionnaires among the identified seven major categories of stakeholders. At last, we collected a total of 660 valid questionnaires, analyzing the topics concerning each category of stakeholders.
Collection of 37 questionnaires to weigh impact on operations
While information was being disclosed, the impact on the organizational operation should be considered. We incorporated five major factors, including revenue, customer satisfaction, cohesion of employees, brand image, and cost, into our consideration, and asked our management team and employees to help evaluate the impact that each topic might have on the operation. At last, we collected a total of 37 questionnaires for analysis, understanding the key topics under different operational factors.
3. Confirmation and Review
Confirmation of 15 material topics
Based on the analysis results in the Stage 2, we understood the distribution of sustainability topics in the materiality matrix. Our management team discussed these topics and finally decided 15 material topics, completing the Nanya’s CSR materiality matrix of 2020. The following procedure was to further decide the boundary of information disclosure and the planning of management policies.
Confirmation of 20 material themes
According to the 15 material topics, our employees internally decided the stages that each topic might have significant impact on within the Nanya’s value chain. These 15 material topics corresponded to the 18 topics in the GRI Standards and two specific topics belonging to Nanya, making a total of 20 main themes to be the basis for report compilation.