Stakeholder Engagement

Nanya conducts materiality analysis annually, and the results of the analysis allow us to understand the sustainability topics concerning our stakeholders. The organization responsible for sustainable development reports the stakeholder communication to the Board of Directors once a year. The stakeholder communication in 2020 was reported to the Board of Directors on June 24, 2021. The relevant content is as follows:

  • Employees

    Communication method

    • Internal announcements
    • Meetings: Convene regular meetings, such as all-hands meetings/executive meetings/production line operator meetings/various training and education courses
    • Two-way communication platforms: Living garden, Nanya newsletter, and feedback
    • Electronic questionnaires: Course satisfaction, activity satisfaction, and Employee Engagement Survey
    • Communication meetings with union representatives: Discussions on labor and management issues


    • Publish announcement when needed.
    • All-hands meetings are held twice a year; executive meetings and production line operator meetings are held quarterly.
    • Other meetings are held whenever necessary.
    • Two-way communication platforms: Electronic newsletters are sent every two months, and feedback is replied within five days.
    • Communication meetings with union representatives are hold when needed.

    2020 Communication Performance

    • Two all-hands meetings were held.
    • Four executive meetings were held.
    • Four production line operator meetings were held.
    • A total of three Nanya newsletters were sent.
    • One in-person communication meeting with union representatives was held, and a diversity of channels were used for communication.
  • Shareholders

    Communication method

    Regular shareholders
    • A shareholders' meeting is held annually.
    • An annual financial report is published pursuant to regulations, and is distributed at the shareholders' meeting.
    • Shareholders are able to inquire via phone or e-mail.
    Institutional shareholders
    • Institutional investor conferences and global conference calls are held quarterly.
    • Participation in domestic and overseas seminars held by investment institutions
    • Participation in investor forums held by brokers irregularly
    • Institutional investor visits on site or via phone


    Regular shareholders
    • Market Observation Post System (MOPS) - information is updated from time to time
    • Shareholders' meeting - at least once a year
    Institutional shareholders
    • Institutional investor conferences - held once every quarter
    • Participation in forums or seminars at least twice every quarter
    • Irregular institutional investor visits via phone or on site

    Topic of concern

    2020 Communication Performance

    • Updated information on the MOPS: over 300 items
    • Held one shareholders' meeting
    • Held four online institutional investor conferences
    • Participated in 15 forums and seminars
    • A total of 123 irregular institutional investor visits on site or via phone
  • Customers

    Communication method

    • Technical support services
    • Customer meetings and distributor meetings
    • Regular technical support
    • Annual customer satisfaction survey
    • Customer training and education


    • As per customers' request
    • Once in one or two months per customer
    • Once in one or three months per customer
    • Once a year
    • As per customers' request

    2020 Communication Performance

    • Completed 955 cases of customer platform parameter measurement service
    • Completed 91 sessions of customer technical exchanges and courses
    • Completed customer satisfaction survey with 100% coverage of customers, and the score of satisfaction reached 93.7 points
  • Suppliers

    Communication method

    • Real-time supplier information platform
    • Regular face-to-face review reports or meetings
    • Supplier surveys, audits, and consultation are held in January, April, July, and October each year.
    • Annual evaluation of suppliers' stability of delivery and product quality


    • In addition to the regular audits in January, April, July, and October each year, irregular communication is conducted when necessary.

    2020 Communication Performance

    • In regards to delivery and stock management, regular and irregular review meetings were held every month - 82 key material suppliers. 248 non-critical material suppliers
    • Collected 304 SAQ questionnaires with 100% response rate
    • Audited 20 suppliers with high risk, and the improvement rate reached 100%
  • Government

    Communication method

    • Documents
    • Legal and regulatory briefings
    • Financial reports
    • Submit related reports or responses as required by the competent authorities and regulations
    • Communicate with the competent authorities through the industrial park, computer associations, etc.


    • Submit reports to the competent authorities as required, basically around once per month

    2020 Communication Performance

    • Periodically submitted related reports or responses in accordance with regulations of the government.
    • Actively responded to the policies proposed by the government and made recommendations through associations.
  • Society

    Communication method

    • Talent cultivation: Conform with the education system and cultivate outstanding semiconductor talent.
    • Environmental protection: Connect different types of NPOs and promote environmental protection ideals. For example, promoting the Earth Hour Event, doing one thing for the Tamsui River, and cleaning the beach
    • Humanistic care: Improve social welfare by working with local art and charity groups
    • Good neighbor: Participate in public affairs in the neighborhood communities and build a harmonious and mutually beneficial living sphere.


    • On average, monthly participation in various social engagement and activities
    • Communicate and assist when necessary

    2020 Communication Performance

    • Held 51 campus activities and seminars with industry experts with a total of 3,060 participants
    • A total of 170 employees participated in environmental conservation activities, clearing 1,763 kilograms of garbage, 41 kilograms of exotic species of plants, and 3,361 pieces of disposable garbage.
    • Subsidized five public interest groups, and purchased 336 kilograms of fair trade coffee
    • Invested approximately NT$1,350,000 in manpower, material resources, and sponsorship
  • Media

    Communication method

    • Press releases
    • Quarterly press conferences
    • Nanya’s official website
    • Interviews with the spokesperson


    • At least once per month

    2020 Communication Performance

    • 27 press releases
    • Held four press conferences
    • Updated the official website from time to time

Stakeholder Contacts

Contact Us

Materiality Analysis

We follow the GRI Standards to establish a systematic materiality analysis method. Through a three-stage process, i.e., identification and selection, deciding priority, and confirmation and review, we identify our own material sustainability topics, and set long-term sustainability goals in response to these topics.

1. Identification and Selection

Identification of 7 major categories of stakeholders

We adopted the AA 1000 Stakeholder Engagement Standard (SES), and held the CSR consultation meetings to identify seven major categories of stakeholders, including: employees, shareholders, customers, suppliers, the government, society, and the media. In addition, we gathered and analyzed the concerned issues and identified the communication channels to include the stakeholders' concerns into the daily work and annual plans of our corporate social responsibility.

Selection of 20 sustainability topics

To display the complete sustainability context, we gathered 20 sustainability topics through various channels, including: communication processes of stakeholders, international guidelines/regulations/trends (GRI Standards, SBSC, SDGs), industry-specific topics (RBA, SASB), sustainable investment evaluations (DJSI, CDP, MSCI Sustainability Indexes, FTSE4GOOD Emerging Index), and internal goals of organizations.

2. Deciding Priority

Distribution of 660 questionnaires to investigate level of concern

In addition to the interactions with stakeholders through daily operation, before publishing the report, we conducted questionnaires among the identified seven major categories of stakeholders. At last, we collected a total of 660 valid questionnaires, analyzing the topics concerning each category of stakeholders.

Collection of 37 questionnaires to weigh impact on operations

While information was being disclosed, the impact on the organizational operation should be considered. We incorporated five major factors, including revenue, customer satisfaction, cohesion of employees, brand image, and cost, into our consideration, and asked our management team and employees to help evaluate the impact that each topic might have on the operation. At last, we collected a total of 37 questionnaires for analysis, understanding the key topics under different operational factors.

3. Confirmation and Review

Confirmation of 15 material topics

Based on the analysis results in the Stage 2, we understood the distribution of sustainability topics in the materiality matrix. Our management team discussed these topics and finally decided 15 material topics, completing the Nanya’s CSR materiality matrix of 2020. The following procedure was to further decide the boundary of information disclosure and the planning of management policies.

Confirmation of 20 material themes

According to the 15 material topics, our employees internally decided the stages that each topic might have significant impact on within the Nanya’s value chain. These 15 material topics corresponded to the 18 topics in the GRI Standards and two specific topics belonging to Nanya, making a total of 20 main themes to be the basis for report compilation.

Materiality Matrix

Material Topics, GRI Topics, and Impact Boundaries




Since 2009, Nanya Technology has responded to the questionnaire of the CDP, a non-profit organization, and disclose our greenhouse gas emission and reduction management and performance. Nanya was rated A- in Climate Change for 2018-2019, and improved to A List in 2020.


The Dow Jones Sustainability Indices, DJSI

Since 2018, Nanya Technology has taken the initiative to respond to the Dow Jones Sustainability Indices (DJSI) questionnaire, disclosing the management objectives, strategies, and practices in terms of the economy (including governance), environment, and society. Nanya was selected for the DJSI Emerging Market for 2018-2019.


Do One Thing for Tamsui River

Nanya Technology takes great responsibility for practicing Corporate Social Responsibility and responds to the “Do One Thing for Tsamsu River” initiative by CommonWealth Magazine in 2020. As a response to the “Do One Thing for Tamsui River” pact, we are committed to the following actions for the Tamsui River:
1.Continuity of Taishan Trail Mountain Cleanup
2.Promote Controlling of Mikania Micrantha in Wugu Wetland


Earth Hour

"Earth Hour" is a global energy-saving activity initiated by the World Wildlife Fund (WWF). It encourages everyone to turn off unnecessary lights and power for one hour on the last Saturday of March each year. WWF hopes to raise awareness of climate change. Nanya Technology has been supporting the Earth Hour event in Taiwan since 2018. We also invited our business partners to joint initiatives on Earth Hour with us in 2021, and a total of 52 suppliers responded.


Task Force on Climate-related Financial Disclosures, TCFD

In 2018, Nanya implemented the Recommendations of the Task Force on Climate-related Financial Disclosures (TCFD), established by the international Financial Stability Board (FSB) in response to the G20, and publicly sign support for TCFD in 2021. Nanya developed strategies and actions in response to climate change on aspects of governance, strategy, risk management, and metrics and targets in hopes of reducing the impact of climate risks.

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