TRANSPARENCY
Integrity and Transparency A Trustworthy Company
Nanya adheres to regulations and abides by moral standards. We continue to strengthen corporate governance and risk management mechanisms. Through complete education training, we improve our employees' professional ethics and build industrial common prosperity in order to become the most trustworthy company.
- Nanya Technology supports customers in early-stage product development and verification by providing parameter measurement services on customer platforms, enabling early detection and resolution of compatibility issues before mass production. In 2024, Nanya Technology completed a total of 1,032 measurement service cases and 27 joint qualification service cases. Superior Customer Service
- Nanya Technology improved information security management for its supply chain by selecting 140 suppliers for audits, an increase of 164% compared to last year. 140 suppliers
- 11th Corporate Governance Evaluation of TWSE listed companies TOP 5 %
Strategy and Performance of Material Topics
Corporate Governance
Nanya Technology believes that we can strengthen our operations and ensure the rights of shareholders through sound and efficient corporate governance mechanisms. In 2025, Nanya Technology was ranked in the top 5% of listed companies in the 11th (2024) Corporate Governance Evaluation for the seventh time, affirming the Company's continued commitment to corporate governance.
Risk Management
To strengthen functions of the Board of Directors and its risk management mechanisms, Nanya Technology has established a Sustainable Development Committee under the Board of Directors to oversee risk management operations, environmental protection, social responsibility, corporate governance and other actions to help Nanya Technology achieve sustainable operation goals. Per the Sustainable Development Committee Charter, the committee requires at least 3 members, with more than half being independent directors. Currently, the committee consists of 4 independent directors and 3 executive directors, all 7 possessing expertise in crisis handling and risk management across various areas.
Nanya Technology has established its Risk Management Regulations approved by the Board of Directors. The risk management policies aim to effectively identify, analytically evaluate, actively manage, and continuously monitor various risks, while raising risk awareness among all employees. The goal is to raise risk awareness among all employees, maintain risks within acceptable levels, and ensure that risk management is comprehensive, effective, and optimized for maximum benefit.
Risk Management System
Nanya Technology's risk management system identifies and analyzes the risks that the Company faces. It sets appropriate risk appetite and control procedures, and monitors all risks and compliance with risk appetite limits. Through the risk management system, Nanya Technology identifies potential risks and opportunities, effectively managing them to ensure smooth business operations. This approach helps create value for shareholders, employees, customers, and the society, contributing to Nanya Technology's achievement of sustainable development goals.
Information Security
In 2022, Nanya Technology once again passed the triennial ISO 27001 information security certification, expanding its verification scope to cover 100% of all facilities. The certification remained valid in 2024, demonstrating our ongoing commitment to an information security management system that aligns with international standards. Nanya Technology adheres to the Cyber Security Management Act requirements at the highest "A" level (equivalent to government agencies). We hold various cybersecurity certifications, including EC-Council Certified Chief Information Security Officer (CCISO), Certified Information Systems Security Professional (CISSP), EC-Council Certified Security Analyst (ECSA), EC-Council Certified Ethical Hacker (CEH), EC-Council CompTIA Security+, EC-Council Certified Network Defender (CND), EC-Council Certified Penetration Testing Engineer (CPENT), EC-Council Certified Application Security Engineer (CASE), and ISO/IEC 27001:2013 Information Security Management System (ISMS) Lead Auditor, enhancing the professional capabilities and efficiency of our information security team.
- 100% coverage of all fabs has introduced ISO 27001
- Scope of verification expanded from 6 main unit to all fab 100 %
- Improved information security management for its supply chain in 2024 140 suppliers
Ethical Management
Upholding the corporate culture and spirit of diligence and simplicity, Nanya Technology operates under ethical, honest, fair, transparent, and responsible business principles to reinforce legal compliance. Nanya Technology's Code of Business and Ethical Conduct stipulates that no donations other than charitable activities (such as political contributions) are permitted to maintain political neutrality. At the same time, the Company also encourages employees to actively fulfill their civic responsibilities as citizens. In 2024, there were no incidents of regulatory violations related to ethical management.
- Antitrust
- Anti-Corruption
- Code of Ethical Conduct
- Personal Data Protection
- Internal Control
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Antitrust
To ensure employees understand and comply with the antitrust regulation and reduce the risks of violations, Nanya Technology established the Antitrust and Competition Law Compliance Manual and the Antitrust and Competition Compliance Procedures, requiring employees and managers of all levels to strictly adhere to relevant regulations and timely report compliance status to the Board of Directors. The Company also conducts regular training for relevant personnel and requires them to sign the Compliance Manual. In 2024, no violations were reported.
Regulations- Antitrust Policy
- Antitrust and Competition Law Compliance Manual
- Antitrust and Competition Compliance Procedures
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Anti-Corruption
All employees of Nanya Technology are required to comply with the relevant management policies Outlined. Any employee found guilty of corruption, embezzlement, or accepting bribes or kickbacks will be dismissed without exception. Depending on the circumstances, their direct supervisors may also be subject to disciplinary actions. Anti-corruption training materials have been developed for all colleagues, and in 2024, the "Anti-Corruption Awareness Training" coverage rate reached the goal of 100%, with a total of 1,817 person-hours of training. All employees are expected to follow ethical standards in both work and life, demonstrating the corporate culture of diligence and simplicity. In 2024, there was 1 corruption case, which is detailed in "Chapter 4: Number of Grievance and Reporting Cases Received in the Past Years, by Channel."
Regulations- Business and Ethical Code of Conduct
- Human Resources Management Regulations
- Reporting Regulations
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Code of Ethical Conduct
Following the Responsible Business Alliance (RBA) Code of Conduct, Nanya Technology established the Code of Business and Ethical Conduct and Labor & Ethics Policy as guidelines for business behavior. The Company also undergoes regular RBA VAP verification and achieved Silver recognition in 2024. In 2024, Nanya Technology continued to conduct the "RBA Labor and Ethics Code of Conduct Training" and the "Code of Business and Ethical Conduct Training" to all employees, achieving a 100% training coverage rate. All new hires also received digital courses on the "RBA Labor and Ethics Code of Conduct Training" as part of their onboarding.
Regulations- Labor and Ethics Policy
- Business and Ethical Code of Conduct
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Personal Data Protection
To ensure compliance with applicable personal data protection laws and regulations by employees, suppliers, customers and external parties, Nanya Technology has established the Personal Data Management Rules. In 2024, a total of 3,634 employees completed the "Personal Data Protection Training," achieving a 100% completion rate with no violation incidents. The Company conducts internal personal data audits every year to ensure thorough implementation of personal data management. Nanya Technology has published its Privacy and Cookies Policy on the official website. Within the authorized scope and for specified purposes, the Company adopts secure and reasonable methods to collect, process, and use personal data. We also ensure that customers can exercise their rights as stipulated under the Personal Data Protection Act. Due to our strict and effective implementation of personal data protection, in 2024, there were no violations and no secondary use of data beyond authorized purposes. Read More
Regulations- Privacy Policy
- Personal Data Management Procedures
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Internal Control
Nanya Technology has established an effective internal control system in accordance with the Regulations Governing Establishment of Internal Control Systems by Public Companies. This system takes into account the overall operational activities of the Company and its subsidiaries, while adhering to relevant industry regulations. We continuously review the system to adapt to changes in internal and external environments, ensuring its ongoing effectiveness in both design and implementation. Nanya Technology has established an Auditors Office that reports directly to the Board of Directors. The Company employs 3 dedicated auditors who participate annually in audit courses offered by professional training institutions, in accordance with regulatory requirements. This training continuously enhances their expertise and capabilities. Through this independent and professional internal audit structure, the Company implements internal control principles across all levels of the organization. Read More
Regulations- Internal Control System
Customer Relationship Management
Nanya Technology is committed to providing the best customer service, recognizing that appropriate and timely customer service is the key to maintaining customer relationships. Strong customer relationships help build customer loyalty and strengthen trust. Our vision is to become the Best DRAM Partner for Smart World, adopting a service-oriented approach. By closely collaborating with controller chip makers and customers, we strengthen product research, development, and manufacturing to meet diverse needs. We aim to offer comprehensive products and system solutions, delivering superior and more reliable services to our customers.
Customer Confidential Information Protection
Regarding customer privacy, Nanya Technology has established the Personal Data Management Rules as its standards for collecting, processing, and using personal data. Unless consent is obtained from the data subject or specifically required by other laws and regulations, Nanya Technology will never disclose customers' personal data to third parties or use it for purposes beyond the original collection purpose. Nanya Technology has established Confidential Information Management Procedure, which define confidentiality levels that all employees are required to review. Metal detectors are installed at offices and facility entrances and exits, and restricted items related to information security are not allowed to be brought in or out. All items must undergo inspection through metal detectors, and company confidential information cannot be disclosed without proper authorization, ensuring the protection of customer rights and interests.
- 2024 Customer Privacy Violations 0 case
- The average overall Customer satisfaction score of 2024 95.7
- 2024 Product Recalls 0 case
Customer Satisfaction
Nanya Technology has established a comprehensive Customer Satisfaction Handling Standard Procedure and a Customer Satisfaction Committee. Utilizing the Plan-Do-Check-Act (PDCA) management cycle, the Company works towards the shared goal of improving customer satisfaction. The Committee is composed of cross-departmental units, with managers from marketing, sales, operations management, field application engineering, and quality assurance departments participating. Main tasks include selecting investigation targets, sending questionnaires, collecting questionnaires, analyzing data, regularly reviewing customer opinions, coordinating and proposing appropriate improvement plans, and reporting customer satisfaction results in senior management meetings. Finally, they provide customers with continuous improvement solutions, forming a complete and effective cross-functional service team. The overall average customer satisfaction score for 2024 was 95.7 points, which exceeded the goal of 91 points.
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