TRANSPARENCY
Integrity and Transparency A Trustworthy Company
Nanya adheres to regulations and abides by moral standards. We continue to strengthen corporate governance and risk management mechanisms. Through complete education training, we improve our employees’ professional ethics and build industrial common prosperity in order to become the most trustworthy company.
- Obtained a declaration of compliance with ISO 31000 guidelines and principles Risk Management Optimized
- Established information security audit system for key suppliers Complete risk assessments and coaching improvement 53 suppliers
- 10th Corporate Governance Evaluation of TWSE listed companies TOP 5 %
Strategy and Performance of Material Topics
Corporate Governance
Nanya believes that we can strengthen the Company's operations and ensure the rights and interests of the shareholders through sound and efficient corporate governance mechanisms. We are currently a constituent stock of the "TWSE Corporate Governance 100 Index" and ranked in the top 5% for the sixth time in the 10th Corporate Governance Evaluation of TWSE listed companies announced in 2024, which affirms the Company's continued efforts in corporate governance.
Risk Management
Nanya's Board of Directors is the highest-level decision-making and supervision unit for risk management. We also established the Sustainable Development Committee under the Board of Directors to supervise the implementation of risk management, environmental protection, social responsibility, and corporate governance in order to help Nanya to achieve sustainable operation.
With the Board of Directors' approved, Nanya formulated the Risk Management Regulation. Effective identification, analysis and assessment, control and action, and continuously supervise various risks are part of the risk management policy to enhance risk awareness of our staffs. We expect to control risks within a tolerance level and ensure integrity, effectiveness, and efficiency optimization of risk management.
Nanya established the Risk Management Steering Center in accordance with the Risk Management Regulations. The executive vice president serves as the center's director and members are assigned by each department head based on tasks. The Steering Center is responsible for promoting and supervising the work implementation of each risk management team, as well as overall risk management. Moreover, to conform with the Company's operational strategies, the Steering Center set up five functional teams, i.e., industrial, and operational, finance, information security, hazard, and legal, under its purview.
Risk Management System
Nanya' s risk management systems are used to identify and analyze risks currently faced by the Company, establish suitable risk appetite and control procedures, and supervise compliance with various risks and risk appetite . We adopt risk management systems and uncover the Company' s potential risks and opportunities to effectively execute risk management and ensure normal operations of the Company. We create value for shareholders, employees, customers, and society to achieve sustainable development goals for the Company.
Information Security
In 2022, Nanya once again passed the information security verification that is carried out for ISO 27001 every three years. The scope of verification was expanded from the six main units to 100% coverage of all fabs, Nanya shows our emphasis on its information security management system while meeting international standards. In accordance with the implementation of the Cyber Security Management Act, Nanya Technology Corporation is following the requirements applicable to Grade A government agencies regarding cyber security responsibilities. We currently holds valid cyber security professional certifications, Include EC-Council CCISO (Certified Chief Information Security Officer), EC-Council ECSA (Certified Security Analyst), EC-Council CEH (Certificated Ethical Hacker), EC-Council ECIH (Certified Incident Handler), CompTIA Security+, EC-Council CND, EC-Council CPENT, and ISO/IEC 27001:2013 Information Security Management System (ISMS) Lead Auditor (ISMS chief auditor) to enhance the professional competencies and efficiency of information security personnel.
- 100% coverage of all fabs has introduced ISO 27001
- Scope of verification expanded from 6 main unit to all fab 100 % coverage
- Customer information leakages and major information security incidents 0 case
Business Integrity
Nanya upholds the corporate culture and spirit for "diligence". We use ethical, honest, fair, transparent, and responsible business philosophies to strengthen legal compliance. Nanya maintains neutrality in politics and encourages employees to perform their civic duties.
- Antitrust
- Anti-Corruption
- Ethical Code of Conduct
- Protection of Personal Data
- Internal Control
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Antitrust
To ensure employees understand and abide by the Antitrust Law and reduce the risks of violations, Nanya Technology Corporation established the "Antitrust Policy", "Antitrust and Competition Legal Compliance Principles" and the "Antitrust and Competition Legal Compliance Operating Procedures" to strictly require employees and managers to abide by laws and regulations and report the compliance status to the Board of Directors. We also organize regular training courses for related employees and require them to sign the compliance handbook. No cases occurred in 2023.(please refer to page 177 of Nanya Technology Corporation's 2023 Annual Report).
Regulations- Antitrust Policy
- Antitrust and Competition Legal Compliance Principles
- Antitrust and Competition Legal Compliance Operating Procedures
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Anti-Corruption
All employees must abide by Nanya Technology Corporation's "Human Resources Management Regulations". Any abuse of powers, embezzlement, bribery, acceptance of commissions, once verified, shall result in termination of employment without exception. The direct supervisors shall also be punished accordingly based on the circumstances. We also prepare anti-corruption education materials to educate all employees. We completed 100% of anti-corruption training courses in 2022 and provided 1,801 hours of training, in hopes that all employees can abide by ethical principles in both work and life and fulfill the corporate culture of "diligence". No corruption risk was found in 2023.
Regulations- Business and Ethical Code of Conduct
- Human Resources Management Regulations
- Reporting Regulations
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Ethical Code of Conduct
Nanya Technology Corporation referenced the Code of Conduct of the Responsible Business Alliance and established the Labor Ethical Management Policy and Business and Ethical Code of Conduct as the basis for business conduct, and periodically carries out RBA VAP verification, receiving platinum grade with a perfect score in 2022. We continued to offer the RBA Labor and Ethical Code of Conduct Course and Business and Ethical Code of Conduct Course for all employees and subsidiaries in 2023; training coverage reached 100%. We also offered the digital RBA Labor and Ethical Code of Conduct Course for all new recruits.
Regulations- Labor and Ethics Policy
- Business and Ethical Code of Conduct
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Protection of Personal Data
Nanya established policies to guide the Company's employees and suppliers in personal data management. The policies specify the organization and duties for personal data protection and provide principles on the collection, processing, use of personal data to meet related regulations for the protection of personal data. All 3,626 employees received personal data protection training in 2023 with good results. As the Company's personal information protection has been rigorously and effectively executed, there were no violations in 2023. Furthermore, the data is not used for other purposes. Read More
Regulations- Privacy Policy
- Personal Data Management Procedures
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Internal Control
Nanya established an effective internal control system based on the Company and its subsidiaries' overall operation activities and its industry regulations following the Regulations Governing Establishment of Internal Control Systems by Public Companies.' The company conducts reviews promptly to respond to changes in the Company's internal and external environment as well as to ensure the system design and implementation remain effective. Nanya established Corp. Audit under the Board of Directors and appoints three dedicated auditors who participate in related auditing courses organized by professional training institutions each year to improve their professional skills. We also use the professional and independent internal audit operations framework to implement internal control in all levels of the Company. Read More
Regulations- Internal Control System
Customer Service
Nanya is committed to providing the best customer service and is convinced that quality and timely customer service is crucial to the maintenance of customer relationships. Good customer relationships will help us build customer loyalty, and consolidate the good and trusted partnerships with customers. Our vision is to become the best memory partner in the smart era as well as a service-oriented enterprise. Through close cooperation with chip dealers and customers, we will strengthen product R&D and manufacturing in order to satisfy diverse requirements, provide customers with comprehensive products and system solutions, and offer better and more trustworthy service.
Customer Privacy Protection
Customers are extremely important partners of Nanya Technology Corporation, and the privacy and confidential information of customers are treated as if they were the Company's confidential information. To ensure confidential information is well protected, Nanya Technology Corporation has formulated the Confidential Information Management Procedure. Regarding the documents provided by customers, after internal filing procedure and the confidentiality classification, these documents are archived in the document control center. In the future, if employees require access to these documents, they have to go through the document application procedure. Based on the level of document confidentiality and the purpose of use, corresponding supervisors give their approval and then the document control center will authorize the access and distribute the documents to the applicants. In 2023, no case involving violation of customer privacy occurred. If a customer suspects or discovers evidence indicating an information leak, a complaint can be lodged through the Nanya Reporting Mailbox and Reporting Hotline.
- 2023 Customer Privacy Violations 0 case
- 2023 Average Customer Satisfaction Score 94.5
- 2023 Product Recalls 0 case
Customer Satisfaction
Nanya has a complete SOP and Customer Satisfaction Committee for handling customer satisfaction. We use the PDCA (Plan, Do, Check, Action) management cycle to improve customer satisfaction. The Committee is formed by units across departments, including supervisors of marketing, business, operations management, market application engineering, and quality assurance departments. Their main tasks include selecting survey subjects, distributing and collecting questionnaires, data analysis, periodic review of customers' opinions, coordinate and propose suitable improvement plans, and present customer satisfaction results during meetings of senior managers. Finally, we provide the direction for continual improvement to customers. The units are integrated into a complete and effective cross-function service team, and achieve customer relationship management for mutual prosperity through services, as we continue to improve customer satisfaction.
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