Stakeholder Engagement
Materiality Analysis
Nanya conducts materiality analysis annually, and the results of the analysis allow us to understand the sustainability topics concerning our stakeholders. The organization responsible for sustainable development reports the stakeholder communication to the Board of Directors once a year. The relevant content in 2024 is as follows:
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Employees
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We consider employee well-being our responsibility. Through comprehensive compensation and benefits, training and development, and two-way communication systems, we aim to increase retention rates and jointly realize the vision of a healthy and happy workplace with our employees.
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Numbers of semiconductor youth talents increase 40 %Return-to-work rate after parental leave 81.48 %
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Communication method & frequency
- Internal announcements /Ad-hoc
- Meetings: Convene regular meetings, such as all-hands meetings (semi-annually), executive meetings (quarterly), production line operator meetings (quarterly), and various training and education courses
- Two-way communication platforms: Nanya Technology intranet, Nanya Technology newsletter, and feedback/Ad-hoc
- Electronic questionnaires: Course satisfaction, activity satisfaction, and Employee Engagement Surveys/Ad-hoc
- Communication meetings with labor union representatives: Discussions on labor and management issues/At least once a year
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Topic of concern
- Talent Retention and Employee Well-Being
- Human Rights
- Occupational Health and Safety
- R&D and Innovation
- Economic Performance
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2024 outcome of communication
- In 2024, 2 all-hands meetings were held in a hybrid format (in-person and video conference)
- 4 executive meetings were held.
- A total of 4 production line operator meetings were held.
- A total of 4 issues of the Nanya Technology newsletter were published.
- A total of 4 in-person communication meetings with labor union representatives were held, complemented by a variety of communication channels.
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Shareholders / Investors
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The Company has set up a dedicated investor relations unit to provide transparent information on corporate operations, management strategies, and financial policies to our investors. This enables us to enhance the value of investors' investments.
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Numbers of online investor conference held 4 ConferencesNumbers of institutional investor conference organize 60 Conferences
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Communication method & frequency
- Shareholder meetings /Once a year
- Corporate investor conferences /Quarterly
- Institutional investor meetings /Ad-hoc
- Annual and quarterly financial information disclosure /Quarterly
- Company annual reports, Sustainability Report, and thematic reports (TNCFD & HRDD Report) /Annually
- Company website and market observation post system information disclosure /Ad-hoc
- Participation in third-party corporate governance evaluations /Ad-hoc
- Phone and written communication /Ad-hoc
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Topic of concern
- Corporate Governance
- Ethical Management
- Economic Performance
- R&D and Innovation
- Risk Management
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2024 outcome of communication
- We responded to sustainable development issues of concern to shareholders and ensured their rights, including: the presence of sound corporate governance mechanisms, a diverse board of directors, ethical management, the Company's achievements in technological innovation and more.
- We actively participated in domestic and international benchmark evaluations, quantifying ESG results: We received an MSCI ESG rating of AA, achieved consecutive inclusion in the DJSI World Index, and was ranked in the top 5% of the Corporate Governance Evaluation for the seventh time.
- We shared information about our operational status, technological development progress, and market dynamics: 4 corporate investor conferences, 13 domestic and international institutional investor forums, and 60 institutional investor meetings.
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Customer
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By working together to foster innovative mindsets, develop new technologies, and stay ahead of industry application trends, we aspire to enhance customer satisfaction and increase product value.
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Completed customer platform parameter measurement services 1,032 CasesCustomer technical exchange and courses 92 Sessions
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Communication method & frequency
- Technical support services/Ad-hoc
- Visits to customers and distributors/Once or twice a month
- Technical sharing sessions/At least once a year
- Training opportunities for customers/Ad-hoc
- Customer satisfaction survey/Annually
- Customer platform parameter measurement services and customer product joint qualification services/Ad-hoc
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Topic of concern
- Customer Service
- R&D and Innovation
- Ethical Management
- Information Security and Privacy
- Risk Management
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2024 outcome of communication
- Whenever customers need technical support, we assess their needs and provide assistance in resolving technical issues through in-person visits, phone calls, emails, or text messages.
- To facilitate subsequent production and sales planning, we visited customers to assess their needs and understand market conditions.
- We completed a customer satisfaction survey with 100% coverage, and achieved a satisfaction score of 95.7.
- We conducted technical sharing sessions and provided training for our customers' technical and engineering personnel. A total of 96 sessions were completed.
- We completed 1,032 customer platform parameter measurement services and 27 customer product joint qualification services, helping customers identify potential problems early, shorten verification time, and accelerate product launches.
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Suppliers
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Through a cooperative relationship based on mutual trust and a supplier management system, we mitigate supply chain sustainability risks and work together to create a sustainable value chain.
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Completion of SAQ by significant suppliers 100 %RMI-approved smelters identified in supply chain survey 255 Smelters
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Communication method & frequency
- Supplier information platform/Real-time
- Face-to-face review reports or meetings/Periodic
- Supplier questionnaire surveys, audits, and guidance/Annually
- Evaluation of suppliers' delivery stability and quality/Annually
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Topic of concern
- Sustainable Supplier Management
- Ethical Management
- Climate Strategy
- Occupational Health and Safety
- Information Security and Privacy
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2024 outcome of communication
- Regular and ad-hoc review meetings were held each month to address delivery, inventory management, and cost-related matters.
- In 2024, we had 85 critical material suppliers and 210 non-critical material suppliers, with a total of 295 SAQ responses distributed, achieving a 100% response rate.
- We audited 19 high-risk suppliers, and the improvement rate reached 100%.
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Government
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Nanya Technology continues to promptly monitor government regulatory developments. In response to proposed regulatory requirements, we aspire to go beyond mere compliance. In addition to meeting legal requirements, we actively respond to government policies.
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Sustainable recognitions from government 4 RecognitionsCorporate visit from government 11 Visits
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Communication method & frequency
- Financial statements/Quarterly We comply with government regulations while also adding and revising company internal regulations for implementation/Ad-hoc
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Topic of concern
- Customer Service
- Sustainable Supplier Management
- Employee Development
- Occupational Health and Safety
- Human Rights
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2024 outcome of communication
- We continue to disclose annual financial reports and shareholders' meeting annual reports ahead of regulatory deadlines, aligning with the Corporate Governance 3.0 - Sustainable Development Roadmap and the Sustainable Development Action Plan for Listed and OTC Companies announced by the Financial Supervisory Commission (FSC).
- We continue to monitor regulatory trends. In 2024, we participated in 11 government-organized regulatory promotion sessions, briefings, and consultation meetings.
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Society
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A happy society is the most important cornerstone of corporate sustainable development. Local prosperity and the preservation of local values should not be seen as contradictory; rather, they should complement each other for the common good. Nanya Technology aims to establish a solid operational foundation while actively engaging in local development and community revitalization. This is a critical issue for Nanya Technology as we take social responsibility into consideration.
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Total investment in social engagement amounted to NT$ 20,545,733The hours Nanya Technology has spent on social engagement increased 22 %
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Communication method & frequency
- We conduct activities aligned with the four key pillars of social engagement: talent cultivation, environmental conservation, community harmony, and humanistic care/Monthly on average
- Facebook fan page posts/Ad-hoc
- Volunteer service activities/Ad-hoc
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Topic of concern
- Talent Recruitmen
- Climate Strategy
- Green Products
- Energy Management
- Water Management
- Green Factory
- Employee Diversity
- Talent Retention and Employee Well-Being
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2024 outcome of communication
- Talent cultivation: 1,536 people received design thinking education, while the Youth for Causes: Student-Athlete Scholarship supported 5 national team members and 3 sports talents.
- Environmental conservation: We removed 70.5 kg of mikania vine and 63.6 kg of coastal waste.
- Community harmony: We sponsored a total of NT$6.8 million for neighborhood public affairs promotion.
- Humanistic care: We organized two charity sales and one small farmers' market, with colleagues purchasing approximately NT$360,000 worth of goods; sponsored NT$3 million to support domestic films, troupes, and other activities, fostering the development of the domestic cultural industry.
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Media
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The media serves as a vital bridge for Nanya Technology's external communications. We have implemented a spokesperson and agency system, along with a dedicated public relations team. By maintaining diverse communication channels and consistent external messaging, we enable media professionals who follow our Company to stay informed of the latest news, thereby enhancing our positive image and visibility.
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Press releases 31 PressPress conferences 4 Conferences
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Communication method & frequency
- Press conferences/Quarterly
- Press releases/Ad-hoc
- Company official website/Ad-hoc
- Feature interviews with the spokesperson/Ad-hoc
- Media luncheon/Annually
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Topic of concern
- R&D and Innovation
- Economic Performance
- Ethical Management
- Talent Retention and Employee Well-Being
- Talent Recruitment
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2024 outcome of communication
- We initiated online and offline meetings to enhance engagement effectiveness through two-way communication: 4 press conferences and 1 media luncheon.
- We disclosed the Company's operational status and sustainability-related information in a timely and transparent manner: 31 press releases.
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Stakeholder Contacts
Contact UsMateriality Analysis Process
We follow the GRI Standards to establish a systematic materiality analysis method. Through a three-stage process, i.e., identification and selection, deciding priority, and confirmation and review, we identify our own material sustainability topics, and set long-term sustainability goals in response to these topics.
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STEP 01 Identification and Selection
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STEP 02 Calculation and Analysis
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STEP 03 Screening and Definition
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STEP 01 Identification and Selection
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Identification of 7 Major Categories of StakeholdersIn line with the GRI Standards and the AA1000 Stakeholder Engagement Standard (SES), we identified 7 key stakeholder groups through Sustainable Development Work Meetings: employees, shareholders/investors, customers, suppliers, government agencies, society, and the media. In addition, we gathered and analyzed the top 5 topics of concern for each of the 7 stakeholder groups and identified appropriate communication channels to integrate these concerns into the daily tasks and annual planning of our sustainable development efforts.
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Selection of 23 ESG TopicsWe identified topics relevant to Nanya Technology's operations from both internal and external perspectives. Topic sources include international sustainability regulation standards (GRI Standards, SBSC, SDGs, TCFD, TNFD, SBTi), industry-specific topics (RBA, SASB), sustainability ratings (DJSI, CDP, MSCI ESG Rating, FTSE 4 GOOD Emerging Index), stakeholder communication processes, and internal business goals. A total of 23 ESG topics were consolidated for Nanya Technology.
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STEP 02 Calculation and Analysis
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3,550 Questionnaires on Stakeholders' Concerns about SustainabilityIn addition to ongoing engagement with stakeholders through daily operations, before publishing the report, we conducted a questionnaire targeting the seven key stakeholder categories identified. A total of 3,550 responses were collected and broken down as follows: employees (3,476 responses), shareholders/investors (2 responses), customers (24 responses), suppliers (27 responses), government agencies (3 responses), community (13 responses), and media (5 responses). The results were analyzed to identify the top five topics of concern for each stakeholder group.
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26 Managers and Employees Consider the Impact of Issues on OperationsIn line with the concept of Double Materiality, Nanya Technology followed the principle of Financial Materiality to assess the operational impact level of each ESG topic on operational factors such as revenue growth, customer satisfaction, employee cohesion, cost, and reputation. A total of 26 Company executives and employees evaluate the influence of each ESG topic on the organization's operations, identifying the top five key ESG topics affecting each operational factor.
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Assessment of External Impacts by the Company's 28 Sustainability Team MembersIn terms of Impact Materiality, Nanya Technology adopted both monetary and non-monetary analysis and identify sustainable development impacts related to the external economy, environment, and human rights.
- Defining External Sustainable Development Impacts: Nanya Technology adopted methodologies from organizations such as the Value Balancing Alliance (VBA), the Harvard Business School's Impact-Weighted Accounts research project, and the London Benchmarking Group (LBG). Taking into account its own operational context, Nanya Technology systematically identified and defined 20 external sustainable development impacts related to its operations, covering economic, environmental, and human rights dimensions.
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STEP 03 Screening and Definition
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Corresponding to 15 Material Topics and 8 Potential TopicsBased on the calculation and analysis results, we identified topics that are simultaneously of high concern to stakeholders, significantly impact operations, and are highlighted in the external sustainable development questionnaire. We also pinpointed topics that are relevant to both operational impact and external sustainable development impact.
Nanya Technology referred to the long-term goals set for the 16 material topics identified in the previous year and compared them with the results of this year's questionnaire. This comparison served as one of the key criteria for determining the material topics for 2024.
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