Stakeholder Engagement
Materiality Analysis
Nanya conducts materiality analysis annually, and the results of the analysis allow us to understand the sustainability topics concerning our stakeholders. The organization responsible for sustainable development reports the stakeholder communication to the Board of Directors once a year. The relevant content in 2023 is as follows:
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Employees
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Nanya regards our employees' happiness as our responsibility, so we collaborate with our employees to implement the vision of healthy and happy workplace through comprehensive salaries and benefits, training and development, and a two-way communication system.
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Numbers of semiconductor youth talents increase 64 %Voluntary turnover rate continuously decrease by 4.58 %
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Communication Method & Frequency
- Internal announcements/irregular
- Meetings: Convene regular meetings, such as all-hands meetings (every half year); Executive meetings (quarterly); Production line operator meetings (quarterly); Various training and education courses
- Two-way communication platforms: Nanya intranet, Nanya newsletter, and feedback (Irregularly)
- Electronic questionnaires: Course satisfaction, activity satisfaction, and Employee Engagement Survey (Irregularly)
- Communication meetings with union representatives: Discussions on labor and management issues (at least once a year)
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Topic of Concern
- Talent Retention
- Employee Care
- Employee Development
- Economic Performance
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2023 Outcome of Communication
- Two all-hands meeting were held in person and online
- Four executive meetings were held
- Four production line operator meetings were held
- A total of three Nanya newsletters were sent
- One in-person communication meeting with union representatives was held ,and a diversity of channels were used for communication
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Shareholders / Investors
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The Company has set up a dedicated unit for investor relations. Through providing transparent information on corporate operation and management strategies and financial policies to our investors, we achieve the goal of increasing the value of our shareholders' investment.
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Numbers of online investor conference held 4 ConferencesNumbers of institutional investor conference organize 60 Conferences
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Communication Method & Frequency
- Convene 1 shareholders' meeting (at least once a year)
- Publish annual reports and sustainability reports for shareholders‘ meetings in accordance with regulations (annually)
- Market Observation Post System information disclosure (irregular)
- Update important operational and financial information on the Investors Section of the website (irregular)
- Communication via phone calls and writing (irregular)
- Institutional shareholders
- Convene 4 institutional investor conferences (quarterly)
- Participate in 15 domestic and overseas institutional investor forums (irregular)
- Organize 60 institutional investor conferences (irregular)
- Respond to questions from investors by phone and in writing (irregular)
- Participate in sustainability and corporate governance evaluations by third-party organizations (irregular)
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Topic of Concern
- Economic Performance
- Green Products
- Business Integrity
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2023 Outcome of Communication
- Explain the company's operating status, technology development progress, and market trends to investors
- Respond to sustainable development issues of concern to shareholders, including: Dedicated sustainability governance unit at the board level, human rights due diligence, climate risk and opportunity response method, and the Company's qualitative and quantitative results in technological innovation and patent strategies
- Continue to be selected as a constituent stock of international sustainability indices: DJSI World Index and Emerging Markets Index
- Participated in the Corporate Governance Evaluation organized by the Financial Supervisory Commission and ranked in the top 5% in the Corporate Governance Evaluation for the sixth time
- Selected in the "Top 100 Global Innovators in 2023" announced by Clarivate for the first time
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Clients
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Through joint efforts to create new thinking and technologies, we are able to grasp application trends of the industry and enhance the value of our products.
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Customer participation in platform parameters measurement services 952 CasesCustomer technical exchange and courses 92 Sessions
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Communication Method & Frequency
- Technical support services (irregular)
- Visit customers and distributors (once every one or two months)
- Technical exchange / at least once a year
- Provide customers with training (irregular)
- Customer satisfaction survey (annually)
- Customer platform parameter measurement service and joint product verification services for customers (irregular)
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Topic of Concern
- Sustainable Supplier Management
- Human Rights
- R&D and Innovation
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2023 Outcome of Communication
- When customers need technical support, we will understand their needs and help them solve technical problems through in-person visits, phone calls, e-mails or text messages
- Visited customers to understand their needs and market conditions, in order to facilitate subsequent production and sales planning
- Engaged in technical exchanges and provided training to customers' technical and engineering personnel, and completed a total of 92 technical exchanges and courses with customers
- Completed customer satisfaction survey with 100% coverage of customers, and the score of satisfaction reached 94.5 points
- Completed 947 cases of customer platform parameter measurement service and 28 joint product verification services for customers, assisted customers with early discovery of potential issues, and shortened the verification time to accelerate product launch
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Suppliers
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Through mutual trust partnership and a supplier management system, Nanya works with suppliers to build a sustainable value chain.
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Completion of SAQ by significant suppliers 100 %RMI-approved smelters identified in supply chain survey 203 Smelters
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Communication Method & Frequency
- Supplier information platform (immediately)
- Face-to-face review reports or meetings (periodic)
- Supplier questionnaire surveys, audits, and guidance (annually)
- Evaluation of suppliers' stability of delivery and product quality (annually)
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Topic of Concern
- Green Factory
- Occupational Health and Safety
- R&D and Innovation
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2023 Outcome of Communication
- In regards to delivery and stock management, regular and irregular review meetings were held every month
- 79 critical material suppliers 194 non-critical material suppliers. Collected 273 SAQ questionnaires with 100% response rate
- Audited 89 significant suppliers, and the improvement rate reached 100%
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Government
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Nanya continuously pays close attention to the up-to-date regulations of the government. In the face of the government's legal and regulatory requirements, we expect ourselves to exceed the statutory standards and actively respond to the policies proposed by the government.
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Sustainable recognitions from government 5 RecognitionsCorporate visit from government 5 Visits
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Communication Method & Frequency
- Financial statements (quarterly)
- Comply with government regulations, add, revise and implement company internal regulations (irregular)
- Comply with government regulations, add, revise and implement company internal regulations (irregular)
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Topic of Concern
- Climate Strategy
- Business Integrity
- Employee Development
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2023 Outcome of Communication
- Continue to disclose annual financial statements and annual reports for shareholders' meetings ahead of schedule, echoing the Financial Supervisory Commission's "Corporate Governance 3.0 - Sustainable Development Roadmap"
- Participate in internal communication of the Taiwan Semiconductor Industry Association to jointly discuss more reasonable and feasible industry-related environmental protection regulations
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Society
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Local prosperity and local value preservation should not be contradictory but complement each other. Nanya expects itself to gain a firm foothold in business operation while it also actively engages in cultivating local connections, which will be integrated into local community reconstruction. This is an important subject when Nanya is considering its social responsibility.
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Campus activities and seminars with industry experts with a total of 2,937 ParticipantsInteracted with 10,307 participants of neighborhoods 10,307 Participants
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Communication Method & Frequency
- Nanya social engagement theme activities on Talent cultivation, Environmental conservation, Good neighbor, and Humanistic care (average monthly activity)
- Posts on Facebook official fan page (irregular)
- Volunteer service activities (irregular)
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Topic of Concern
- Sustainable Supplier Management
- Human Rights
- R&D and Innovation
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2023 Outcome of Communication
- Talent cultivation : 1,229 students received design thinking education; donated NT$1 million in online learning equipment to rural elementary schools; and the Student Athletes Scholarship supported 4 national athletes and 4 elite players
- Environmental Conservation : Nanya Earth Hour Facebook post received 1,735 interactions and 56 suppliers joined the initiatives; removed 184.3kg of Mikania Micrantha; and 305 people participated in environmental conservation activities
- Community Harmony : Neighborhood public affairs promotion sponsorship totaling NT$1,050,000
- Humanistic care : Two charity sales and a small afrmer's market were held, with employees spending approximately NT$370,000 on goods, and the community revitalization activity series had a total of 8,520 participants
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Media
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The media is an important channel for the Nanya's external communication, so we have a spokesperson and an agent system. Moreover, we have set up a dedicated unit for public relations. Multiple communication channels and consistency in conveying the corporate messages to the media allow the media professionals who care about the Company to understand the latest information.
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Press releases 21 PressPress conferences 4 Conferences
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Communication Method & Frequency
- Held 4 press conferences (quarterly)
- Issued 23 press releases (irregular)
- Nanya's official website (irregular)
- Interviews with the spokesperson (irregular)
- Media luncheon (annually)
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Topic of Concern
- Business Integrity
- Economic Performance
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2023 Outcome of Communication
- Issue press releases related to the Company's operating status and sustainability for more effective communication with stakeholders
- Feature Film of Annual Sustainability Recognitions
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Stakeholder Contacts
Contact UsMateriality Analysis
We follow the GRI Standards to establish a systematic materiality analysis method. Through a three-stage process, i.e., identification and selection, deciding priority, and confirmation and review, we identify our own material sustainability topics, and set long-term sustainability goals in response to these topics.
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STEP 01 Identification and Selection
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STEP 02 Deciding Priority
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STEP 03 Confirmation and Review
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STEP 01 Identification and Selection
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Identification of 7 Major Categories of StakeholdersWe adopted the AA 1000 Stakeholder Engagement Standard (SES), and held the CSR consultation meetings to identify seven major categories of stakeholders, including: employees, shareholders, customers, suppliers, the government, communities, and the media. In addition, we gathered and analyzed the concerned issues and identified the communication channels to include the stakeholders' concerns into the daily work and annual plans of our corporate social responsibility.
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Selection of 21 ESG TopicsWe identified topics related Nanya's operations from both external and internal perspectives. Sources of topics include international sustainability regulations and standards (GRI Standards, SBSC, SDGs), industry-specific issues (RBA, SASB), sustainability ratings (DJSI, CDP, MSCI Sustainability Indexes, FTSE4GOOD Emerging Index), communication with stakeholders, and internal business goals, summarizing 21 ESG topics of Nanya.
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STEP 02 Deciding Priority
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3,353 Questionnaires on Stakeholders' Concerns about SustainabilityIn addition to the interactions with stakeholders through daily operation, before publishing the report, we conducted questionnaires among the identified seven major categories of stakeholders, and analyzed topics they are concerned about. At last, we collected a total of 3,353 valid questionnaires, analyzing the topics concerning each category of stakeholders.
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23 Managers and Employees Consider the Impact of Issues on OperationsBased on the concept of "Double Materiality" , Nanya follows the principle of financial materiality to evaluate the impact of each issue on revenue growth, customer satisfaction, employee engagement, costs, reputation, and operations in terms of "level of operational impact." The Company's managers and employees will consider the impact of each ESG issue on the organization's operations and analyze the key issues under different operating factors.
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Assessment of External Impacts by the Company's 36 Sustainability Team MembersIn terms of impact materiality, both monetary and non-monetary methods are used for analysis.
- Non-monetary : We integrated the Value Balancing Alliance (VBA), Harvard Business School's "Impact-Weighted Accounts" research project, and London Benchmarking Group (LBG), to consider Nanya's impact on the economy, environment, and people/human rights from an external perspective, specifically the severity of impact, scope of impact, irremediability, and probability of occurrence. Members of the Company's sustainable development team evaluate the significance of each external impact, and identify significant impacts and issues.
- Monetary : We use "Impact Valuation" to define positive and negative impacts of Nanya to determine the significance of external sustainability issues.
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STEP 03 Confirmation and Review
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Corresponding to 15 Material Topics and 6 Potential TopicsBased on the analysis results of the stage 2, we drew a materiality matrix, and decided material GRI topics. Our senior managers discussed and confirmed these material topics with the Board of Directors before deciding that 15 were our material topics, and the other 6 were potential ESG topics (economic performance, information security and privacy, green factory, biodiversity, employee diversity, talent recruitment), which would be disclosed optionally in the report. In relation to disclosure standards, we adopted the GRI's value chain presentation to make the stakeholders understand the positive and negative impact on the value chain resulting from different topics, while serving as the basis for the Company to strengthen its corporate sustainability management.
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